Shipping policy
At TAMOLAS, we are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below.
Order Processing
All orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, product launches, promotions, or holidays, processing times may be extended.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before completing your purchase.
Domestic Shipping (United States)
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
Delivery times are estimates and are not guaranteed.
International Shipping
TAMOLAS may offer international shipping to select countries.
Estimated delivery times:
- International Standard Shipping: 7–21 business days
- International Express Shipping: 3–10 business days
Delivery times vary depending on destination, customs clearance, and local carriers.
Customs, Duties, and Taxes
For international orders:
- Import duties
- Customs fees
- VAT or local taxes
may be charged by your country's customs authority.
These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
TAMOLAS is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses.
If you notice an error in your shipping information, please contact us immediately at:
Lost, Stolen, or Delayed Packages
After an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.
TAMOLAS is not responsible for:
- Lost packages marked as delivered
- Stolen packages
- Carrier delays
- Weather-related delays
- Customs delays
If you experience delivery issues, please contact the shipping carrier directly. We will assist where possible.
Damaged Shipments
If your order arrives damaged:
- Take photos of the package and product immediately.
- Contact us within 48 hours of delivery.
- Include your order number and photos.
Email: tamolas.info@gmail.com
We will review the claim and work toward a resolution.
Shipping Restrictions
We reserve the right to restrict shipping to certain locations, countries, regions, or addresses at our discretion.
Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Contact Us
For shipping-related questions, please contact:
TAMOLAS Customer Support
Email: tamolas.info@gmail.com
Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
We appreciate your trust in TAMOLAS and strive to provide a smooth and reliable shipping experience.